Customer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), Kenya

Ratanya F.C.Orayo, J.Maina J.Wasike J.2026-02-232026-02-232018https://www.emeraldinsight.com/doi/full/10.1108/LM-05-2018-0038http://41.89.96.81:4000/handle/123456789/3568enCustomer care practicesCustomer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), KenyaArticle